Solmoven INC (hereinafter referred to as “we,” “us,” or “the Company”) respects and protects the personal privacy of its customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or purchase our car cleaning and maintenance supplies.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
- INFORMATION WE COLLECT
When you visit our website or place an order, we may collect the following information:
Name
Billing and Shipping Address
Email Address
Phone Number
Order Information and Purchase History
Device and Browsing Information
We collect this information primarily to process orders, arrange product delivery, provide customer service, improve your experience on our website, and fulfill relevant legal obligations.
- PAYMENT SECURITY & PCI-DSS COMPLIANCE
We place the utmost importance on the security of our customers’ payment information.
All online transactions are processed through secure, third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store full credit card numbers or CVV security codes on our own servers.
Payment information is handled and protected by the respective third-party payment service providers in accordance with their own security policies and applicable payment security standards.
- HOW WE USE YOUR INFORMATION
The personal information we collect may be used for the following purposes:
Processing and confirming customer orders.
Arranging product delivery and shipment tracking.
Sending order confirmations, shipping notifications, and related service information.
Responding to customer inquiries and providing after-sales support.
Improving website functionality, products, and the overall shopping experience.
Preventing fraud, unauthorized transactions, and other security risks.
Complying with applicable laws and regulations.
4. THIRD-PARTY SHARING
To ensure the proper operation of our business, we may share certain personal information with trusted third-party service providers to the extent necessary, including:
Shipping and delivery providers
Payment processors
Website hosting and e-commerce platform providers
Providers of essential customer service and technical support
These third parties process personal information only to the extent necessary to provide their respective services and are obligated to uphold data protection responsibilities in accordance with applicable laws and relevant agreements.
We never sell our customers’ personal information.
- DATA RETENTION
We retain customers’ personal information only for as long as is reasonably necessary to fulfill the purposes outlined in this Privacy Policy.
The retention period may depend on factors such as:
Requirements for order processing and after-sales service.
Needs related to returns, refunds, and dispute resolution.
Applicable tax, accounting, and legal/regulatory requirements.
Requirements for fraud prevention and ensuring business security.
When personal information is no longer reasonably necessary for business or legal purposes, we will take reasonable steps to delete, destroy, or anonymize such information in accordance with applicable law.
- DATA SECURITY
We implement reasonable technical and administrative measures to protect customers’ personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While we strive to protect customer data, no method of transmission over the Internet or electronic storage is entirely secure; therefore, we cannot guarantee that information will be completely free from security risks under all circumstances.
- YOUR PRIVACY RIGHTS
Depending on the privacy laws applicable in your state, you may have the following rights:
The right to request access to the personal information we hold about you.
The right to request the correction of inaccurate personal information.
The right to request the deletion of personal information, subject to legal requirements.
The right to object to or restrict certain data processing activities, as provided by applicable law.
The right to opt out of the sale or sharing of personal information, or the use of your information for targeted advertising, where permitted by applicable law.
To exercise these rights, please contact us using the contact information provided in this policy. We will verify and process your request within the timeframe stipulated by applicable law.
- Cookies and Website Technologies
Our website may use cookies and similar technologies to:
Remember your shopping preferences.
Maintain your shopping cart and order process.
Analyze website traffic.
Improve website performance and user experience.
You may manage or disable cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.
- Children’s Privacy
Our website and products are primarily intended for general consumers and are not directed at children under the age of 13.
We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will take reasonable steps to delete it, as required by applicable law.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect developments in our business, changes to website functionality, or requirements under applicable laws and regulations.
Any updates will be posted on this page, and the “last revised” date at the top of the page will be updated accordingly.
We encourage customers to review this page periodically to stay informed about our latest privacy practices.
- Contact Us
If you have any questions regarding this Privacy Policy, the collection of personal information, data retention, or your privacy rights, please feel free to contact us.