Thank you for choosing Solmoven! We hope you are satisfied with your purchase of car cleaning and maintenance products. If you are not happy with your items, we offer a 30-day return and refund policy to ensure a worry-free shopping experience.
- 30-Day Return & Refund Policy
You may request a return or refund within 30 days of receiving your items.
If you are not satisfied with your purchase, please contact us within 30 days of receipt to initiate a return or refund.
Return requests made after 30 days may not be eligible for processing under this policy, unless otherwise required by applicable law or agreed upon by us.
- Return Conditions
To ensure a smooth return process, please meet the following conditions:
Items should remain in their original condition.
Items should, as much as possible, be returned with their original packaging and all included accessories.
Items must not show signs of damage caused by improper use.
Please provide your order number or proof of purchase so that we can verify your order.
If an item has a quality issue, is incorrect, or was damaged during transit, please contact us immediately.
For return or refund requests mandated by law, we will not deny a consumer’s statutory rights based on failure to meet the above conditions.
- How to Request a Return
If you need to return an item, please follow these steps:
Step 1: Contact Us
Submit your return request via our customer service email.
Step 2: Provide Order Information
Please include the following details:
Order Number
Full Name
Reason for Return
Photos of the item(s) (if applicable)
Step 3: Await Return Confirmation
Once our customer service team has verified your request, we will provide you with further instructions and the appropriate return address.
Please do not return any items before receiving specific return instructions from us.
- Refund Policy
Once your return request has been reviewed and approved, we will process your refund using the original payment method. Refunds are typically issued to the customer’s original payment account.
We will initiate the refund process within 5–10 business days of approving the refund request.
The actual time it takes for the funds to appear in your account may depend on your bank, credit card issuer, or third-party payment service provider.
If you have not received your refund, please contact your bank or payment provider first.
If applicable law mandates a shorter timeframe for processing refunds, we will comply with those legal requirements.
- Damaged or Incorrect Items
Please contact us promptly if you encounter any of the following issues with your order:
The item was damaged during transit.
The item received does not match your order.
The item has a quality defect.
The item is missing necessary accessories.
Please provide your order number and photographs of the affected item(s) so that we may verify the issue and assist in resolving it.
In cases where a quality defect or an incorrect shipment is confirmed, we will arrange for a refund, replacement, or another appropriate solution, in accordance with the circumstances and applicable law.
- Return Shipping Costs
If a return is initiated due to personal reasons—such as a change of mind or no longer needing the item—the customer may be responsible for the return shipping costs.
If a return is necessary due to a quality defect, an incorrect shipment, or any other error on our part, we will cover the return shipping costs in accordance with applicable law.
Specific return arrangements will be provided by our customer service team when your request is confirmed.
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation and, where applicable, issue a refund.
If the order has already been shipped, you may need to follow the return process outlined in this policy.
- Consumer Rights
This Return and Refund Policy does not limit any statutory rights that consumers may have under U.S. federal law, California state law, or other applicable laws.
If applicable law imposes additional requirements regarding returns, refunds, or product quality guarantees, we will comply with those legal provisions.
9. CONTACT US
If you have any questions regarding returns, refunds, or order cancellations, please contact us using the information below.
Company Name: Solmoven INC
Company Address:
939 EVE CT
ROHNERT PARK, CA 94928
Phone Number:
(442) 262-0847
Customer Service Email:
support@solmoven.eu.cc
Other Contact Email:
richard@solmoven.eu.cc
We are committed to providing you with prompt and friendly customer service.