Thank you for choosing Solmoven! We are committed to providing our customers with convenient and reliable product delivery services. This shipping policy applies to all customers who purchase products through the official Solmoven website.
- Shipping Destinations
Currently, we only offer shipping services within the United States.
This includes all states within the U.S. and regions covered by our carriers’ service areas.
We do not currently support international shipping outside of the United States.
Shipping to Alaska, Hawaii, Puerto Rico, and other U.S. territories may be restricted; please refer to the information displayed at checkout for specific availability.
- Order Processing Time
Order processing time: Typically 1–3 business days.
Business days do not include Saturdays, Sundays, or U.S. federal holidays.
Once your payment is confirmed, we will begin preparing and processing your order.
After your order has shipped, you will receive a shipping notification email containing tracking information.
Please note that processing times may be extended during holidays, promotional events, or periods of high order volume.
- Shipping Carriers
Depending on the size and weight of the items, the delivery address, and available logistics services, we may use the following U.S.-based shipping carriers:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
The specific carrier for your order will be determined based on shipping arrangements.
- Estimated Delivery Time
Once an order has been dispatched, the estimated transit times are as follows:
Shipping Method
Estimated Transit Time
USPS Ground Advantage
2–5 business days
UPS Ground
1–5 business days
FedEx Ground / Home Delivery
1–5 business days
The timeframes above are estimates and do not include order processing time. Actual delivery dates may vary based on the destination, weather conditions, holidays, and carrier operations.
- Shipping Fees
Shipping costs will be calculated and displayed at checkout, based on the items in your order, their weight, the delivery address, and the selected shipping method.
6. ORDER TRACKING
Once your order has shipped, we will send you a shipping confirmation email containing your tracking number.
Please note that tracking information may not update until the carrier has received and scanned your package.
- SHIPPING DELAYS
While we strive to ensure timely delivery, the following situations may cause delays:
Severe weather or natural disasters.
U.S. holidays and peak shipping periods.
Delays in carrier transit or sorting processes.
Incomplete or inaccurate shipping addresses.
Other unforeseen logistical circumstances.
For shipping delays beyond our reasonable control, we will do our best to assist you in checking the status of your shipment.
- SHIPPING ADDRESS
Please ensure that the shipping address provided when placing your order is accurate and complete.
If you need to change your shipping address, please contact us via email as soon as possible. Once an order has entered the fulfillment process or has been handed over to the carrier, we may no longer be able to modify the shipping address.
Should any delivery issues arise due to an incorrect or incomplete address provided by the customer, the customer may be held responsible, subject to applicable laws and the specific circumstances of the case.
- LOST OR DAMAGED PACKAGES
If your package is lost, visibly damaged, or shows an unusual tracking status during transit, please contact us promptly.
We will assist you in coordinating with the carrier to verify the situation and work toward a resolution based on our findings and applicable policies.
If you receive an item that has been damaged during transit, please retain the item, its packaging, and any relevant photographs to facilitate the verification process.
- CONTACT US
If you have any questions regarding our shipping coverage, order processing, tracking, or delivery timelines, please feel free to contact us.